FAQ – AquaVue

Cameras

Before you buy.

How Solace works on a boat, at the dock and in salt air.

Do I need Wi‑Fi at my dock?

No. Solace 4G runs on cellular wherever there’s coverage. If your dock has 2.4 GHz Wi‑Fi, Solace Wi‑Fi is also an option.

Does it need shore power or wiring?

No. The built-in solar panel charges the battery during the day, so it keeps running through the night. A full charge gives 5–7 days of backup with no sun.

Will it survive salt water?

Yes. Solace is IP66 waterproof and salt-air resistant, built for life on the water.

Solace 4G or Solace Wi‑Fi: which one do I need?

Choose 4G on the Solace product page if you want it to work anywhere with cell signal. Choose Wi‑Fi if your dock has reliable 2.4 GHz Wi‑Fi. Same solar camera, different connection.

How does it mount?

Clamp it to a bow rail, stern rail or T-top, strap it to a post or piling, or screw it to a hardtop or arch. No wires to run.

What does it alert me about?

AI human detection only alerts you when a person is aboard, not when a gull lands. Draw a geofence around your boat in the app so dock traffic stays quiet, then use the siren or two-way talk to deter intruders.

Plans & billing

One plan, no contract.

Each camera stays connected with AquaVue Connect at $24.99/mo.

Is there a contract?

No. AquaVue Connect is $24.99/mo per camera, with no minimum term. Cancel anytime.

What does AquaVue Connect include?

Unlimited 4G LTE data, tier-1 priority routing, 1 month of cloud clip storage, AI human alerts in the app, 24/7 tech support and a lifetime camera warranty.

How do I activate my camera?

Choose your AquaVue Connect plan at activate.aquavuefl.com, then add the camera in the AquaVue app by scanning its QR code. The 4G setup guide walks you through it.

How do I cancel my plan?

There’s no contract. Call 888-257-5702 or email support@aquavueli.com any time.

What warranty do I get?

Every camera on an active AquaVue Connect plan is covered by our lifetime camera warranty.

Setup & quick fixes

Up and running.

Step-by-step guides for Solace 4G and Solace Wi‑Fi, plus fixes for the most common hiccups.

The blue light won’t stay solid

Charge the camera fully, make sure the SIM is clicked in, then power cycle it. If it still won’t go solid, follow the one-time blue light fix below.

I’m not getting alerts

Turn on notifications for the AquaVue app in your phone settings, raise motion sensitivity, and check that your detection zone covers the area you want.

The battery runs low

Point the solar panel at open sky. A full charge gives 5–7 days of backup with no sun, and a 10‑ft USB cable lets you run it on boat power.

My camera shows offline

Check that your AquaVue Connect plan is active and that the camera has cell signal where it’s mounted. Check or activate your plan.

My Wi‑Fi camera won’t connect

Solace Wi‑Fi needs a 2.4 GHz network (not 5 GHz). Move close to the router for pairing, then follow the Wi‑Fi setup guide.

Pairing code for the Solace 4G one-time blue light fix

Hold the lens 6–10 inches from this code.

Solace 4G · One-time fix

Blue light not turning solid?

In some areas the camera needs to be told to search for a cell tower. It takes about 2 minutes and you only do it once per camera.

1. Turn the camera off. You’ll hear a short sound as it powers down.
2. Power on and show the code. Right away, hold the lens in front of the code until it says “Pairing information received.”
3. Wait 2 minutes, then restart. Power down, power back up, and show it the code again while it boots.
4. Done. The light turns solid blue within 2–3 minutes.

Make sure the camera is charged and its AquaVue Connect plan is active first. Still not solid? Call 888-257-5702.

Marinas

For marina owners.

Security, Wi‑Fi and smart dock access, installed and run by our team. See marina systems.

What does a marina system cost?

Starting from $250 per slip, one-time. Cameras, AI servers, Wi‑Fi and installation are included.

How does the revenue share work?

Your marina earns 5% of every boater subscription, paid back to you.

How many cameras does my marina need?

Usually one camera per 2–5 slips. We plan full coverage during a free site visit.

Who installs and supports it?

We do. Our team handles installation and support, so there’s nothing for your staff to manage. Book a walkthrough.

Questions, answered.

Before you buy.

One plan, no contract.

Up and running.

Blue light not turning solid?

For marina owners.

Still have a question?